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Terms of use

Rules for restaurants and companies using the TRACE service.

Effective 10 June 2026·Privacy policy·Also in Russian and Uzbek

1. General provisions

These Terms of Use (the “Terms”) govern access to and use of the TRACE OS service (the “Service”) provided by TRACE-OS LLC (the “Company”, “we”), registered in the Republic of Uzbekistan at: Qiyot massif, 67, Tashkent, Uzbekistan.

By registering for or using the Service, you (as a representative of a restaurant/company, the “Client”) confirm that you accept these Terms. If you act on behalf of a legal entity, you confirm that you are authorised to accept these Terms on its behalf.

2. Description of the Service

TRACE OS is a SaaS platform for analytics and management of a restaurant business: real-time revenue dashboards, financial reporting (P&L, Cash Flow), AI demand forecasts, floor operations control, loyalty and reputation management. The Service connects to the Client’s POS system (e.g. the iiko Cloud API) and aggregates the venue’s data for display in the account on the {subdomain}.trace-os.uz subdomain.

3. Registration and account

  • When a Client is connected, the Company creates a unique tenant identifier (UUID) and a dedicated subdomain.
  • The Client provides access credentials for its POS system (e.g. iiko_login / iiko_password), which are used to authorise with the iiko Cloud API and to sign in to TRACE OS.
  • The Client is responsible for keeping its credentials confidential and for all actions taken under its account.
  • The Client undertakes to provide accurate company information when registering.

4. Payment and plans

  • The cost and contents of the plans are listed on the trace-os.uz/pricing page and may change. The Company notifies the Client in advance of any change in the price of its current plan.
  • Payments between the Company and the Client are made under a contract and invoice between legal entities, by bank transfer.
  • Access to the Service is provided for the period paid for by the Client. If payment is overdue, the Company may suspend access to the Service until the debt is paid.
  • Refunds of amounts paid are made by agreement of the parties in the manner set out in the contract.

5. Rights and obligations of the parties

The Company undertakes to:

  • Provide access to the Service’s features according to the chosen plan.
  • Ensure the confidentiality and protection of the Client’s data in accordance with the Privacy Policy.
  • Make reasonable efforts to keep the Service running smoothly and fix outages promptly.

The Client undertakes to:

  • Use the Service only for lawful purposes and in accordance with these Terms.
  • Not give third parties access to the account without the Company’s agreement.
  • Pay on time according to the chosen plan.
  • Not attempt unauthorised access to the Service’s infrastructure, reverse engineering or disruption of the Service.

6. Intellectual property

All rights to the software, design, logo, the “TRACE OS” trademark and other elements of the Service belong to the Company. Using the Service does not transfer to the Client any rights to the Company’s intellectual property other than the right to use the Service under these Terms.

All data uploaded or generated by the Client through its POS system (transactions, menu, reports) remains the Client’s property. The Company uses this data solely to provide the Service’s features.

7. Limitation of liability

  • The Service is provided “as is”. The Company makes efforts to ensure the accuracy of analytics and forecasts but does not guarantee the absolute accuracy of data and forecasts produced by AI models, as they are advisory in nature.
  • The Company is not liable for losses resulting from decisions the Client makes based on the Service’s data.
  • The Company is not liable for outages caused by problems on the side of the Client’s POS system (e.g. iiko) or of third-party communications and hosting providers beyond the Company’s control.

8. Term and termination

  • The agreement remains in force until terminated by either party.
  • The Client may stop using the Service at any time by notifying the Company. Cancellation does not imply a mandatory refund of payments already made unless the parties agree otherwise.
  • The Company may suspend or end access to the Service if the Client breaches these Terms or fails to pay an issued invoice.
  • After termination, the Client’s data is kept for 90 days in accordance with the Privacy Policy, after which it is deleted.

9. Governing law

These Terms are governed by and construed in accordance with the laws of the Republic of Uzbekistan. All disputes arising in connection with these Terms are resolved through negotiation, and failing agreement, in the manner established by the laws of the Republic of Uzbekistan.

10. Contact

TRACE-OS LLC
Republic of Uzbekistan, Tashkent, Qiyot massif, 67
Email: main@trace-os.uz